CRM, Sales & Partner Management S&A Specialist
Job Description:
- RESPONSIBLE to DEFINE, DEVELOP and CONTINUOUSLY IMPROVING the Business Support System (BSS) strategy, architecture, solution, design, and roadmap within the defined domain.
- RESPONSIBLE to KEEP UP with global trends and technology update, UNDERSTAND business direction and DEVELOP principles and selection method accordingly for the most suitable partner and technology.
- RESPONSIBLE for defined domain design, architecture, planning and solution including capacity management, availability management, IT Service Continuity management, service level management, and other aspects of IT Service Design
- RESPONSIBLE and DEVELOP effective and efficient solutions, which is represented by the value of proposed solutions in terms of investment and cost of resources required, of the requested use-cases from respective users within the expected time and the desired business outcomes. The solutions should incorporate end-to-end design impacts to system capacity, system features and capabilities, system performance and availability, system operation, business process, operational process, SLA, customer experience, and all IT Service Design aspects.
- INITIATE annual budgetary plan which includes budgetary of new capabilities, capacity expansion, features enhancement and system transformation.
- SUPPORT for solution sourcing process including all technical documentations and required processes, including budget approval process.
- Has experience at minimum 5 years in ICT industry with focus on Customer, Marketing and Sales Management system design and solution
- Extensive experience in managing and delivering large scale strategy with strong exposure in Customer Management including CRM, Marketing Management, Sales Management, Digital Marketing
- Familiar with Siebel (Oracle), Service Cloud (Sales Force)
- Has an excellent knowledge of Campaign Management System and Loyalty system
- Has an excellent knowledge in Contact Center, Queuing System & Gallery application.
- Excellent knowledge and has experience on designing UI and UX design
- Has good knowledge on ESB, API Gateway and Digital Solution: Digital Customer Touch Point; Digital Marketing
- Good knowledge of agile methodology and framework like Scrum, Kanban, XP, Crystal, FDD.
Required Skills:
Customer Experience Features Management System API Business Process Sourcing Marketing Management Availability Scrum Sales Management Architecture CRM Digital Marketing Budget Oracle Strategy Design Planning Business Sales Marketing Management