Roles:

• Lead and manage Global SOP and GIMS ISO in the country and coordinate with AP Regional team to achieve compliance.
• Lead and manage specific initiatives within the Country Network Operations domain. Responsible for delivery of the benefits on time, and to the agreed deliverables resulting in a positive impact on operations performance.

Responsibilities:

• Ensure compliance with Global SOP & ISO
• Lead Global SOP GEMBA reviews and audits at a country and facility level.
• Global SOP and GIMS: Ensuring that processes needed for the creation and upholding of a Global SOP & GIMS is established, implemented and maintained.
• Report consistently to Country management and leadership on the performance of the Global SOP & GIMS and raise attention to any need for further action or involvement within these processes.
• Assuring the promotion and increasing awareness about customer requirements throughout the organization.
• Participate in Global SOP workgroups ensuring that the regional position on all matters relating to Global SOP are fully represented and Global agreements are implemented in the region.
• Provide subject matter expertise with developing tools to the business improvement.
• Recommend to recruit or outsource staff/ consultants, when necessary, with agreement from manager
• Manage business and project risks, including the development of contingency plans according to the needs of the programs/projects being managed
• Act as a trouble shooter to provide advice and support to ensure programs/projects are completed on time, within budget and to the agreed specifications Provide support to country Global SOP/GIMS coordinators and champions as required.
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Develop team spirit and multitasking capabilities within the team.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of the group's objectives and targets.

Requirements:

• Bachelor's degree or equivalent, preferably in a business, transportation and/ or project management-related disciplines.
• Fluency in spoken and written English
• Broad-based computer knowledge with a good understanding of information systems needs relating to the express courier industry.
• Good understanding of transportation, express, ground operations and standards in the region
• Well-developed project management skills, prioritizing and analytical skills with strong business acumen.
• Proven ability in report writing able to prepare analytical reports, highlighting and interpreting key business information
• Highly motivated, initiating, good team member
• Flexibility in operating style and attitude
• Diplomatic, tactful, patient and sensitive to cultural differences
• Excellent communication skills in the areas of presentation, negotiating and influencing skills
• Positive and contributory attitude, total dedication to all customers