Role Summary :

Supervise and manage gateway on day to day operations, ensuring domestic and international shipments are recovered, timely connections to the right flight or shuttle, bond management, and make sure process compliance with GSOP.

Main Responsibilities :

•       Ensure accurate sorting and optimum loading of all inbound & outbound shipments.

•       Manage/monitor  the DHL’s assets (including vehicle) his/her area.

•       Monitor ground handler and warehouse provider performance and complete all necessary reports.

•       Organize appropriate shifts and manning levels to meet business requirements.

•       Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.

•       Manage receipt and lodgment of outbound shipments from country operations to ensure timely departure and uplift.

•       Ensure safe working practices and environment within the shift.

•       Participate in quality policy and initiatives e.g. ISO.

•       Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.

•       Develop IKOs/KPIs with team members and monitor individual performance.

•       Consult performance appraisal.

•       Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

•       Identify training needs and opportunities to develop a highly skilled functional department.

•       Maintain good working relationships.

•       Co-ordination, discussion and communication.

•       Assist to keep performance and meet target.

•       Problem Shooting and Improvement.

•       Ensure all service they provided meet DHL’s requirement.

•       Ensure hand over processes of shipments and paperwork are normally operated.

•       Special Request handling.

•       Communication for daily working process.

•       Daily working process review, discussion.

•       People management.

Requirements :

•       Bachelor Degree (or equivalent)

•       Line Trainer certified, First Aid certified, IATA Dangerous Goods Acceptance Certification will be an advantage

•       2-3 years operations experience, preferably within transportation or logistics industry

•       Software skills (Word, Excel, PowerPoint, etc.)

•       Communication skills (English), spoken and written

•       Well-developed planning and organization skills

•       Challenges self and others to exceed standards and achieve extraordinary results