•  Lead a team to monitor and improve the quality of Company's billing and manage non-standard billing activities in country.                                                                                           
• Ensure prompt and professional resolution of Queries within the time frames specified by global / regional guidelines                                                                          
• Provide high customer quality standards and enable effective accounts receivable collection
• Act as a billing-related subject matter expert within Accounts Receivables                                                                                                                                                 

Main Responsibilities:

·         Ensure all billing is completed in a timely and accurate manner                                                       

·         Provide solution on complicated billing request from major customers, striking the right balance between                                                                                                                         

·         standardization and customers' requirements, focusing on reducing non-standard billing requirements                                                                                                          

·         Ensure queries directed to Query Handling Offices are handled promptly and resolved within the target timeline                                                                                                                

·         Review query statistics regularly and recommend appropriate actions to improve performance

·         Review and resolve disputes raised by customers                                                                               

·         Study and review workflow regularly in order to meet customer expectation and increase service quality                                                                                                                        

·         Evaluate service level agreement between Sales, Marketing and CAD to ensure meeting dynamic business                                                                                                                 

·         environment                                                                                                                  

·         Be a main task force member (on a program basis) to improve work process from customers' standpoint and                                                                                                                  

·         ensure the outcome can meet customers' expectation.                                                                       

·         Provide impact analysis/proposal on ad hoc request to senior management to facilitate decision making                                                                                                                     

·         Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness                                                                                                                    

·         Identify training needs and career development opportunities to motivate and drive a high-performance team                                                                                                              

·         Develop KPIs with team members and monitor individual performance                                         

·         Ensure proper staffing of daily activities and projects to include the right level of resources based on skills, experience and formal training/education to manage change processes.

·         Experience and formal training/education to manage change processes.                                                                                                              

Requirements:

·         Degree in Accounting / Finance                                                                                                

·         Professional accountancy qualification (CPA or equivalent).                                             

·         6-8 years’ relevant experience with 2 years in managerial the role, preferably in logistics/transportation industry or multinational companies                                                                            

·         High customer focus and service orientation

·         Software skills (Word, Excel, PowerPoint, etc.).

·         Good communication skills (English and Indonesian) both oral and written

·         Training skills

·         Analytical skills

·         Customer focus

·         Detailed knowledge of present services processes & system knowledge