Central Jakarta, Jakarta, Indonesia
Head of Operations
Job Description:
Job Description
- Manage overall operation on the call center and logistics
- Strategically hire, train, and manage Operation teams
- Implement and refine process and procedures to improve overall operations and meet SLA’s
- Partner with product team to determine how technology help to streamline day to day operation.
- Previous experience managing and optimizing call center and logistics is highly proffered.
- Analyze key operations metrics to determine KPI and SLA for operation team.
Qualifications
- 5+ years of Operation Excellence
- Experience hiring and developing a telesales and logistic team.
- Experience coordinating projects & campaigns across teams.
- Ability to multitask and execute in a fast-paced, team-oriented environment
- Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
- Strong problem solving skills and ability to identify root causes
- Working knowledge of medium-large operations
- Bonus Points: Experience in managing large scale operation teams either in e-commerce or call center
- Preferable comes from consulting company
Required Skills:
ROOT Campaigns Analytical Skills Hiring Metrics Logistics Analysis E-commerce Problem Solving Consulting Operations