Salesforce CRM Administrator (Sales/Marketing) - Full Remote Portugal

ABOUT THE OPPORTUNITY

Join a fast-growing, globally operating tech company as their in-house Salesforce CRM Administrator. This is a unique opportunity to own and shape a multi-cloud Salesforce environment from the inside — working at the intersection of sales, marketing, and service operations across international teams. You'll have real ownership, direct impact, and the chance to bring structure and scalability to a complex, evolving org.

The role requires flexibility for US time zone overlap (schedule approximately 12:00–20:00 WET), reflecting the global nature of the team.

PROJECT & CONTEXT

The company runs a Salesforce org spanning Sales Cloud, Marketing Cloud, and Service Cloud — currently in active consolidation and optimization. You'll act as the bridge between US-based sales and marketing teams and a technical team operating from a different timezone, translating business needs into Salesforce solutions and driving continuous improvement across all three clouds.

This is not a passive admin role. You'll be expected to take initiative, identify gaps, propose improvements, and lead implementations end-to-end.

WHAT WE'RE LOOKING FOR

• 2–3 years of hands-on Salesforce CRM administration experience
• Proven experience working across multi-cloud Salesforce environments (Sales Cloud, Marketing Cloud, and/or Service Cloud)
• Ability to configure and customize Salesforce: custom objects, fields, workflows, Flow automation, and validation rules
• Experience managing third-party integrations via APIs (REST/SOAP) or integration middleware (MuleSoft or equivalent)
• Strong data management skills: data quality, deduplication, imports/exports, reporting
• Demonstrated ability to gather business requirements and translate them into scalable technical solutions
• Excellent communication skills — you'll be working daily with non-technical stakeholders
• Solid troubleshooting and problem-solving mindset
• Fluent English (written and spoken) — used daily with US and international teams
• Bachelor's degree in Industrial Engineering, Information Systems, or a related field
• Based in Portugal

NICE TO HAVE

• Salesforce Certified Administrator (ADM-201) or other Salesforce certifications
• Hands-on experience with MuleSoft in real project environments
• Familiarity with marketing automation processes within Salesforce Marketing Cloud (journeys, campaigns, audience segmentation)
• Experience working in a global, cross-functional environment with distributed teams
• Based in Lisbon (preferred but not required)