Technical Support Engineer (SQL/REST APIs) - HYBRID PORTO

ABOUT THE OPPORTUNITY

Join a well-established product company where technical excellence meets customer impact. Our client operates a sophisticated SaaS platform used by organizations worldwide, and they're looking for a sharp, developer-minded Technical Support Engineer to serve as the highest escalation point for their most complex technical challenges. This is not your typical support role — you'll sit at the crossroads of Product Engineering, Systems Engineering, Database Administration, and Product Support, acting as the bridge that ensures critical issues are resolved efficiently and thoroughly. If you thrive on debugging intricate problems, enjoy working directly with clients, and want a role where your technical depth truly matters, this is it.

PROJECT & CONTEXT

You'll be embedded in a cross-functional environment where you own complex technical issues end-to-end — from initial diagnosis through root cause analysis to final resolution. Day to day, you'll consult directly with clients to troubleshoot custom application issues, work with relational databases to trace problems at the data layer, and interact with REST API frameworks to isolate integration failures. You'll also play a key role in qualifying and prioritizing development issues, translating technical findings into clear business impact assessments for Product Management and Development teams. Beyond reactive troubleshooting, you'll assist with communication and testing during scheduled infrastructure maintenances, feature releases, and major application events. This is a role that demands both technical curiosity and the ability to drive resolution with urgency and precision.

WHAT WE'RE LOOKING FOR (Required)

• Minimum 2 years of experience working complex technical support cases or similar escalation-level troubleshooting
• Demonstrated experience across at least 3 different software products or platforms
• Hands-on experience with REST API frameworks, including debugging API calls, authentication flows, and integration issues
• 1+ years working with SQL and relational databases (writing queries, analyzing data, diagnosing data-layer issues)
• Solid understanding of email technology protocols including SMTP, IMAP, and LDAP, as well as networking fundamentals and internet connectivity troubleshooting
• Strong documentation skills with the ability to produce accurate, clear technical write-ups quickly
• Excellent communication in English, with the ability to empathize with customers while conveying confidence and technical authority
• A creative, curious mindset with sharp attention to detail and strong research instincts

NICE TO HAVE (Preferred)

• Bachelor's degree in Computer Science, Engineering, Information Systems, or Mathematics
• Experience with ELK Stack and ELK Query Language (Elasticsearch, Logstash, Kibana)
• Programming experience in any language, enabling you to read and debug application code when needed