Business Analyst / Product Analyst (E-commerce & Ticketing) - Portugal Full Remote - Short Term (3 Months)

ABOUT THE OPPORTUNITY

Join a short-term, fully remote consulting assignment with an established international organisation. We are looking for a hands-on Business Analyst / Product Analyst to support customer service and e-commerce improvements. This is an initial three-month assignment suited to someone comfortable working independently and collaborating with business, product and technology teams.

PROJECT & CONTEXT

Define and improve customer service ticketing workflows and support the rollout and integration of an e-commerce platform with existing digital services. Map processes, clarify ticket categories, routing rules, priorities and service-level expectations, document functional requirements and user stories in Jira, coordinate with delivery teams and vendors, and contribute to testing and go-live readiness.

WHAT WE'RE LOOKING FOR (Required)

• 3–5 years of experience in Business Analysis, Product Analysis or Product Ownership.
• Practical experience with e-commerce platforms such as Shopify or Magento.
• Hands-on experience with customer support or ticketing systems such as Zendesk, Freshdesk, ServiceNow or Jira Service Management.
• Ability to map operational processes, define workflows and ticket routing, and document functional requirements and user stories.
• Experience with Jira and cross-functional stakeholders.
• Strong communication, organisation and delivery focus.
• Fluent English, C1 level or equivalent, required.
• Availability to work remotely from Portugal for an initial three-month period.

NICE TO HAVE (Preferred)

• Experience in healthcare or other regulated environments.
• Customer service operations and SLA design experience.
• Experience coordinating external vendors and supporting user acceptance testing or go-live activities.
• Familiarity with Agile delivery practices.

Compensation: €2,000 – €2,650/month net, depending on experience and seniority level.

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