Job Openings Operations Support Center Supervisor

About the job Operations Support Center Supervisor

Job Scope

oversee, organize and coordinate the work of Operation Support Center, manage both operations and staff, contact point between employees, management, and client.

Main Duties & Responsibilities:

·       - Planning, implementing and scheduling project tasks and milestones

·      -    Providing day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment which supports achieving objectives and service expectations

·       - Managing and overseeing the projects

·      -    Monitoring the submitted agents  attendance ,leaves and vacations report s

·      -    Preparing  monthly payroll sheet

·       - Setting  the clients expectation and following up on the required changes on the system

·      -    Forecasting and analyzing marketing demand and the potential new projects

·       - Organizing, supervising and evaluating the work of assigned staff

·       - Implementing and monitoring work plans to achieve assigned goals and objectives

·       - Monthly Planning and evaluating the personal performance appraisal of assigned employees

·        - Reviewing and prioritizing operational support Center work orders

    - Provide technical assistance to employees

Minimum Requirements:
Bachelor's Degree



Skills

·       Communication Skills:

·       Strong verbal and written communication skills in both Arabic and English Language

 

·       Personal Skills:

·       Team spirit; an outspoken team player

·       Excellent influencing skills

·       Ability to work under pressure

·       Initiative taker

·       Proactive person

 

·       Managerial Skill:

·       Leadership skills

·       Interpersonal skills

·       Time management skills

·       Handle problems quickly and efficiently

·       Ability to resolve conflicts and complaints from customers in an effective and friendly 

·       Risk Management skills

·       A team builder and a Team Leader; growing and sustaining a high performing team

·       Decision making skills

·       Excellent knowledge of basic computer tools (e.g. Office suite, Internet, email)



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