Warranty Helpdesk Team Leader

Our Client is an established automotive management consulting company with global presence. They are currently looking for a Warranty  Helpdesk Team Leader as they expand their business globally.  

Key Objectives

• Review warranty claims / prior approvals in line with the warranty and policy guidelines
• Respond to and resolve any warranty claim / prior approval* enquiries, ensuring dealer awareness and compliance with warranty policy guidelines.
• Follow up dealers for reviewed claim submission.

Operation Responsibilities

• Maintain thorough working knowledge of warranty policy guidelines and repair procedures.
• Act as a warranty resource for dealers, warranty operations and OEM personnel and answer general warranty enquiries as required.
• Identify and report on any trends and ad hoc practices and advise dealers of cost-effective alternatives as appropriate.
• Maintain accurate records in accordance with the quality system.
• Support Warranty report / or any related development as required.
• Dealers warranty audits and health check as required.
• Supporting dealers on-boarding of new warranty staff.

Team Leaders Responsibilities

• Managing warranty teams KPI, performance and workload
• Ensuring deliverables with the highest quality
• Administrative support to team members
• Monthly meeting and updates with business head

Qualifications:

• High vocational or higher in Automotive, Electrical/Mechanical/Mechatronics Engineers
  
• 3 5 years warranty processing experience in dealership or NSC
• Automotive technical knowledge and skills is required
• Fluent in spoken and written English
• Advanced computer skills:
• Microsoft Office (Excel, PowerPoint, Word, PowerBI)
• Experience in SAP is preferrable.
• Ability to cope with fast paced working environment
• Excellent skill in MS office program especially in Excel and PowerPoint
• Good command in spoken and written in English

Only shortlisted candidates will be notified. 

Consultant in-charge : Sarah Tan I 012-3300765