Reservation Agent

Job brief

Overview
We are seeking a dedicated and detail-oriented Reservation Agent to join our partnership. This role includes building a brand within the hospitality industry. The ideal candidate will play a crucial role in managing customer reservations and ensuring an exceptional experience for their clients. This position requires strong organizational skills, excellent phone etiquette, and the ability to work efficiently in a fast-paced environment. It is vital to be a self-starter, tech savvy individual who shows initiative.

Duties
- Handle incoming reservation requests via phone, email, and online platforms.
- Assist customers with inquiries regarding services, availability, and pricing.
- Maintain accurate records of reservations and customer interactions through data entry.
- Manage inventory of available services and update systems as necessary.
- Provide support for administrative tasks related to booking management.
- Utilize sales techniques to promote additional services and upsell where appropriate.
- Ensure compliance with company policies and procedures while maintaining a high level of customer satisfaction.

Experience
The successful candidate will possess the following skills:

- Experience in sales is highly preferred.
- Prior management skills is highly preferred.
- Strong administrative skills with proficiency in Word and data entry.
- Excellent phone etiquette and communication skills.
- Proven organizational abilities to manage multiple tasks effectively.
- A background in technology or marketing is a plus.

If you are passionate about providing outstanding service and have the skills necessary to excel as a Reservation Agent, we encourage you to apply for this exciting opportunity.

What We Offer:

Exclusive Travel Perks: Access agent-only discounts, FAM trips, and special rates for personal travel.

 Comprehensive Training & Support: Whether you're new to travel or a seasoned pro, we provide full training and ongoing support.

Work with Top Travel 200 Suppliers: Partner with industry-leading brands to offer your clients the best travel experiences. Top Brands include: ExpediaTAAP, Disney, Carnival, Royal Caribbean, Virgin Voyages, Marriott, Dreams, Hyatt, Riu, Sandals, etc.

What Were Looking For:

- A passion for travel and helping others create amazing memories.

- Strong communication and customer service skills.

- Self-motivated and able to manage tasks independently.

- No prior travel experience required if you're eager to learn, well provide all the training you need!

- A computer and reliable internet connection are required and not provided.

Learn More:

Ready to start a career that lets you travel while earning a great income? We want to hear from you! 

Check out our Careers Page:
https://careers.ibookigo.com/