Team Leader

Position: Team Leader
Campaign: Payflex
Employment Type: Internal Vacancy

We are inviting applications from Payflex employees who are ready to take the next step in their career and demonstrate their ability to lead, support and motivate a team.

Minimum Eligibility Requirements

To be considered for this opportunity, candidates must:

• Be a current Payflex employee.
• Have been employed on the Payflex campaign for a minimum of 6 months.
• Have no active disciplinary warnings.
• Have a strong attendance record with no concerning attendance patterns.
• Consistently demonstrate professionalism, reliability and accountability.
• Have a positive performance record and consistently meet the expectations of their current role.

Key Responsibilities

The successful candidate will be responsible for:

• Leading, coaching and motivating a team to achieve operational targets.
• Monitoring team performance and addressing performance gaps.
• Providing regular coaching, feedback and support to team members.
• Ensuring adherence to Payflex and iContact BPO processes, policies and procedures.
• Managing attendance, punctuality and overall team discipline.
• Supporting the team in achieving productivity, quality and customer service targets.
• Identifying operational challenges and escalating issues where required.
• Maintaining accurate team performance records and reporting on key metrics.
• Supporting employee engagement and creating a positive team environment.
• Working closely with Operations, Quality, Training and other support functions.
• Acting as a role model and demonstrating the behaviours expected of a leader.