Collection Tean Lead

We are inviting applications from internal candidates who are ready to take the next step in their leadership career and join the Complete Recovery programme as a Team Leader.

Key Requirements

To be considered for this opportunity, candidates must meet the following requirements:

• Minimum 1 year Team Leader experience within a collections environment.
• Strong operational experience within a collections environment.
• Proven people-management and leadership experience.
• Ability to effectively manage team performance and drive achievement of operational targets.
• Strong communication, coaching and problem-solving skills.
• Comcast experience will be an added advantage.

Key Responsibilities

The successful candidate will be responsible for:

• Leading, motivating and managing a team of collections agents.
• Monitoring and driving team performance against operational targets and KPIs.
• Providing coaching, feedback and performance support to team members.
• Managing attendance, conduct and overall team adherence.
• Identifying performance gaps and implementing appropriate action plans.
• Ensuring compliance with operational processes, policies and client requirements.
• Supporting a positive employee and customer experience.
• Working closely with Operations and support functions to achieve campaign objectives.