Customer Service Specialist

Job Title: Customer Service Specialist (Malaysia)

Company: Redtea Mobile

Location: Malaysia (On-site / Hybrid)

Reports to: Business Manager

Salary: MYR 3,000 – 5,000 per month (approximately $760 – $1,265 USD)

Payment Terms: One-time monthly payment

Employment Type: Full-time

Headcount: 1

About Redtea Mobile

Redtea Mobile's mission is Creating the Future of Connectivity. We specialize in eSIM core technology and its practical applications across industries. We transform complex connectivity capabilities into easy-to-use, flexible, reliable, and scalable solutions for operators, device makers, chip/module manufacturers, and IoT deployments.

Our core values are Integrity and Courage — every Redtea team member is encouraged to stay true to themselves while driving innovation in the global eSIM and IoT ecosystem.

Job Summary

We are looking for a Customer Service Specialist to provide excellent pre-sales, in-sales, and after-sales support to our customers via email, online chat, and other channels. This role plays a key part in maintaining high customer satisfaction for our eSIM and connectivity solutions.

Key Responsibilities

Respond to customer inquiries and resolve issues across pre-sales, in-sales, and after-sales stages through email, online chat, and other support channels.

Handle customer feedback professionally using internal ticketing systems and knowledge bases.

Accurately document service records and contribute to customer satisfaction improvement initiatives.

Collaborate with the team to continuously optimize service processes.

Perform other customer service-related tasks as assigned by the supervisor.

Requirements

Excellent communication and problem-solving skills.

Proficient in English and Chinese (Mandarin) as working languages.

Able to work on rotating shifts, including evening shifts (no overnight graveyard shifts).

Strong sense of responsibility, customer-oriented mindset, and good team collaboration skills.

Proactive, able to identify issues and suggest process improvements.

Proficient in Microsoft Office (Word, Excel, etc.).

Experience in telecom operator or customer service center is a strong advantage.

Age: Under 35 years old.

What We Offer

Competitive salary in Malaysia.

Opportunity to work in a fast-growing eSIM and IoT technology company.

Professional development in the global connectivity industry.

Interview Process

1. Interview with Business Manager

2. Final Interview with Headquarters Leadership