Manager Research Operations - PH (US)

About IDR
Founded in 2020, IDR is a global expert network delivering fast, reliable, and cost-effective insights through a vetted pool of experts. With 250+ employees across 8 global offices, IDR operates 24/7 and is trusted by leading brands worldwide.

The Role
In this role, you will be the key liaison between IDR and its clients, ensuring a seamless project experience, high client satisfaction, and long-term relationship growth. This role offers the opportunity to collaborate across international teams and industries, while playing a central part in the expert engagement process.

Key Responsibilities:
Strategic Leadership

• Develop and implement strategies to optimize research workflows, ensuring seamless delivery of expert insights to clients.

• Collaborate with leadership to set objectives and align research operations with the company's goals for growth and client satisfaction.

Expert Recruitment and Engagement

• Manage processes for identifying, recruiting, and onboarding subject matter experts across various industries and geographies.

• Build and maintain relationships with experts to create a reliable and diverse expert network.

• Ensure compliance with ethical guidelines, conflict-of-interest policies, and data privacy standards in all expert engagements.

Operational Efficiency

• Develop and refine workflows to improve the speed and accuracy of matching experts with client requests.

• Automate routine tasks and implement tools to streamline research processes.

• Identify bottlenecks and implement solutions to enhance operational scalability and productivity.

Team Leadership and Training

• Lead, mentor, and manage a team of project coordinators, associates, and other operational staff.

• Develop training programs to enhance the skills and expertise of the team, focusing on efficiency, client interaction, and expert engagement.

• Foster a culture of accountability, collaboration, and continuous improvement.

Technology and Tools Management

• Oversee the implementation and maintenance of technology platforms for expert sourcing, project management, and communication.

• Leverage data analytics tools to track operational performance and inform strategic decisions.

• Stay updated on technological advancements in research operations and recommend tools for improved performance.

Compliance and Risk Management

• Ensure all research activities comply with legal, regulatory, and internal policies, particularly regarding data privacy, confidentiality, and intellectual property.

• Mitigate risks by implementing robust screening and vetting processes for experts.

Data and Reporting

• Track and report key performance indicators (KPIs), such as project turnaround time, expert satisfaction, and client success rates.

• Use data to identify trends, forecast demand, and guide decision-making.

• Provide regular reports and updates to senior leadership on research operations.

Stakeholder Collaboration

• Act as the liaison between research operations, sales, client services, and technology teams to align priorities and streamline workflows.

• Collaborate with client-facing teams to ensure the operational feasibility of complex client requests.

Quality Assurance

• Establish and enforce quality standards for expert matching, communication, and deliverables.

• Conduct regular audits of research projects to ensure adherence to best practices and client expectations.

• Gather feedback from clients and experts to refine processes and maintain high standards.

Process Improvement

• Identify opportunities to innovate and enhance operational processes to increase the speed and quality of expert engagement.

• Pilot and implement new methodologies or tools to stay ahead of industry trends.

Budget and Resource Management

• Manage budgets related to research operations, including expert recruitment costs, software tools, and team resources.

• Optimize resource allocation to ensure operational efficiency and cost-effectiveness.

Business Development

• Identify and secure new client opportunities while building strategic partnerships with industry associations and professional networks.

• Expand and maintain a strong expert base in India to support diverse client needs and global delivery.

• Drive revenue growth and market presence by meeting defined targets and representing the company at key industry events.

Qualification and Skills:
Education:
Bachelor's degree in Business Administration, Operations, or a related field (MBA preferred).
Experience:
6–10 years of progressive experience in operations, client services, and business development roles.
Leadership:
Proven track record in team management, performance evaluation, and talent development.
Knowledge:
Strong understanding of Philippine labor and regulatory frameworks.
Skills:
Excellent communication, leadership, and strategic planning skills. Ability to engage effectively with team members, senior management, clients, and partners.
Preferred:
Experience in fast-paced, client-focused environments.
Familiarity with expert networks or consulting services.
Strong cross-functional team management background with a record of delivering growth results.

What Do We Offer?
Work Location: Onsite
Timings: (9 AM – 6 PM) PH Time
Job Type: Full-time, Permanent
Office Location: Unit 901, 9th Floor, Ecotower, 32nd St. cor. 9th Ave. Bonifacio Global City Taguig City

Compensation & Benefits:
Salary Range: Competitive, commensurate with qualifications and experience
Mandatory Benefits: SSS, PhilHealth, Pag-IBIG contributions, 13th-month pay, and legal overtime/holiday premiums
Leave: 10 vacation leaves, 6 sick leaves, and US/Philippines-aligned holiday leave as per company policy
Additional Perks: HMO coverage, paid training, team events, and growth opportunities, including prompt promotion path
Employment Status: Probationary (up to 6 months), transitioning to Regular upon meeting performance criteria, as per DOLE standards

Equal Opportunity & PWD Inclusion:
We are an equal opportunity employer. We actively welcome candidates from diverse backgrounds—including qualified individuals with disabilities—in alignment with RA 10524 (Accessible Filipinos with Disabilities Act).

Disclaimer:
This job description may evolve to meet organizational needs, but changes will remain aligned with DOLE labor laws and Department Order No. 10-1997.