Imaging Helpdesk Support Analyst

IFG is looking for competent Helpdesk Support to provide fast and useful technical assistance to our client's operations. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business

Our client is a video game developer who also has a gaming studio located in the heart of Vancouver, British Columbia, Canada. The team consists of 200+ members from across the globe.

Does it pique your interest, and do you want to learn more? The specifics are provided here; however, if you want to learn more, please submit your application and we will contact you!


TITLE: IT Helpdesk Support

LOCATION: Onsite, Downtown Vancouver

DAILY Schedule: Full-time 40-hour/week position: M-F

CONTRACT Type: Ongoing contract based on performance

RESPONSIBILITIES

1. IT Helpdesk / Deployment Technician
   1. This is a mid-level role for an experienced helpdesk/deployment technician
   2. This role includes both front-line IT Helpdesk support as well as preparing PCs
   3. Work is assigned via ticket queues and verbally by the team manager
   4. Will work on-site at the studio alongside the rest of the IT team.
      
2. PC Deployment
   1. Image and deploy PCs following standard methods and procedures
   2. Install drivers and applications as needed to complete installations for different scenarios
   3. Prepare PCs for new users following directions and documentation
   4. Helpdesk Support
   5. Provide studio users with in-person support as well as remote support over Teams
   6. Help users with various connectivity and productivity issues
   7. Normal OS, Office, Outlook and Teams helpdesk support
   8. Resolve basic hardware issues with PCs GPUs, PSUs, and drives

REQUIREMENTS:

• MUST have 3+ recent years of real experience with hands-on PC building and/or Helpdesk during the entire 3-year period
• MUST know Microsoft OS and Office stack at an EXPERT level
• MUST have recent A+ certification OR demonstrate expert PC support skills
• Candidates will be subject to technical screening by IT staff to verify these requirements

This description aims to convey the general nature and level of work that employees in this position perform. The actual duties, responsibilities, and qualifications may vary based on the assignment.

IFG is an equal-opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all.