Client Onboarding Manager

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

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CLIENT ONBOARDING MANAGER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Client Onboarding Manager to be part of our team.

• The Client Onboarding Manager will be responsible for building and maintaining strong relationships with both new and existing clients. This role focuses on understanding client needs, driving engagement, and ensuring the delivery of exceptional service. The ideal candidate will possess excellent interpersonal skills, a strategic mindset, and a proactive approach to client management.

Duties and Responsibilities:

The Client Onboarding Manager shall perform duties and responsibilities including but not limited to the following:

• Establish and nurture long-term relationships with new and existing clients, serving as their primary point of contact and trusted advisor.
• Lead end-to-end onboarding for new clients, including intake sessions, job requisition reviews, and setting expectations on recruitment timelines, candidate quality, and hiring processes
• Facilitate and coordinate interviews between candidates and clients, ensuring smooth scheduling, feedback collection, and follow-ups to optimize hiring decisions
• Collaborate with recruiters and hiring managers to align candidate profiles with client requirements, providing strategic guidance on talent pipelines
• Identify opportunities for account growth by understanding client goals and aligning services to meet their evolving needs, including cross-selling and upselling
• Develop and implement client engagement strategies that enhance satisfaction and retention, ensuring clients derive maximum value from our services.
• Work closely with our Business Development team to ensure alignment in client messaging and service delivery.
• Collaborate with Account Managers to identify opportunities for account growth, offering strategic insights to help them meet client goals effectively.
• Track and analyze client satisfaction metrics and feedback, utilizing insights to drive improvements and inform strategic decisions.
• Proactively identify potential challenges and address client issues promptly, ensuring a high level of client satisfaction and loyalty.
• Schedule and conduct regular check-ins with clients to discuss performance, gather feedback, and update them on relevant products or services.
• Stay informed about industry trends, competitive landscape, and client-specific challenges to better support client needs and position the organization effectively.
• Other duties may be assigned.

Qualifications:

• Education: Bachelors degree in Business Administration, Marketing, or a related field. An advanced degree or relevant certifications are a plus.
• Experience: 5+ years of experience in client engagement, account management, or staffing/recruitment, with a proven track record of managing hiring processes and client relationships
• Demonstrated experience in onboarding new clients, managing job requisitions, and facilitating candidate-client interviews
• Skills:
  • Exceptional communication, negotiation, and interpersonal skills, with the ability to mediate between hiring managers and candidates
  • Strong strategic thinking and problem-solving abilities.
  • Ability to analyze data and derive actionable insights.
  • Proficiency in CRM software and other client management tools.
  • Highly organized with the ability to manage multiple client accounts and recruitment pipelines simultaneously