Case Manager - Spanish Speaking

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

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CASE MANAGER - SPANISH SPEAKING

Work for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow, and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Case Manager – Spanish Speaking to join our team.

This role is responsible for providing day-to-day administrative legal support for disability claims until they are transferred to an attorney. The Case Manager contributes to positive claim outcomes by closely monitoring case progress, coordinating with clients, attorneys, Social Security offices, and other external stakeholders, and ensuring all required actions are completed accurately and on time. The successful candidate will serve as a key point of contact for both Spanish- and English-speaking clients throughout the claims process.

MAIN RESPONSIBILITIES

• Respond to inquiries in both Spanish and English via phone and email following established workflows and service standards.
• Manage and monitor multiple time-sensitive disability claims efficiently and accurately.
• Maintain a thorough understanding of each assigned case, including claim status, required documentation, and next steps.
• Establish and maintain proactive communication with clients regarding documentary requirements, claims procedures, and important deadlines.
• Conduct regular follow-ups with clients to obtain updates, gather required information, and provide status updates on claim progress, denials, appeals, and other milestones.
• Coordinate with Social Security field offices, assigned examiners, and other external parties to obtain updates, identify issues, and facilitate claim progression.
• Accurately enter client information and document all case activities and updates within the designated case management system.
• Ensure all relevant documentation is properly uploaded and maintained in the client's electronic case file.
• Prepare and submit appeals within prescribed filing deadlines.
• Collaborate closely with US Case Managers regarding claim reviews, denials, appeals, and case withdrawals by providing accurate case information and documentation.
• Escalate missed deadlines, overdue tasks, and workflow issues to the supervisor and US Manager as needed.
• Maintain an organized daily task list and prioritize activities to ensure deadlines are consistently met.
• Answer incoming calls and respond to client correspondence, including emails and voicemails, within established response times.
• Perform other duties and responsibilities as assigned.

REQUIREMENTS

• At least 2 years of experience in case management, case coordination, customer service, administrative support, legal support, healthcare support, or a related field.
• Fluency in both Spanish and English (written and verbal communication).
• Experience working with case management systems or CRM platforms is preferred.
• Excellent organizational, time management, and multitasking skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively with local and international teams.
• Proficiency in Microsoft Office applications and general computer systems.
• Willing to work on a night shift schedule.
• Must be willing to work onsite at the 6th floor Tower 1, Rockwell Business Center Ortigas Pasig City (beside The Medical City)