Case Manager

Highlights

• Competitive compensation and benefits packages

• Continuous professional development and learning opportunities

• Regular engagement activities and events

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CASE MANAGER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Case Manager to be part of our team.

This role is responsible for providing comprehensive administrative legal support for various cases until they are transferred to an attorney. The Case Coordinator plays a key role in ensuring positive case outcomes by actively monitoring progress, collaborating with clients, attorneys, and relevant external parties, and facilitating the timely completion of required actions at every stage.

MAIN RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Manage and monitor multiple time-sensitive cases efficiently.
• Maintain a comprehensive understanding of each case, including its status, required documentation, and necessary actions.
• Establish and sustain proactive communication with clients via phone or written correspondence, providing guidance on documentation requirements, legal procedures, and deadlines.
• Conduct regular follow-ups with clients to assess their status, collect necessary information, and update them on case progress.
• Accurately record client data and document all case activities in the designated case management system.
• Ensure all relevant documents are securely stored in the case management system under the clients profile.
• Prepare and submit appeals within prescribed deadlines.
• Collaborate closely with case managers on claim reviews, denials, appeals, and case withdrawals by providing accurate and well-documented case details.
• Escalate missed deadlines, overdue tasks, and process inefficiencies to the supervisor and US Manager as necessary.
• Maintain a structured task list daily, prioritizing tasks based on deadlines to prevent delays.
• Respond to client inquiries, including calls, emails, and voicemails, within established response times.
• Consistently handle caseload of 350 to 400 cases per month with accuracy and efficiency.
• Other duties as assigned.

REQUIREMENTS

• At least 2 years of case manager/coordinator experience
• Strong verbal and written communication skills
• Familiarity with case management tools is preferred but not required; candidates must demonstrate knowledge and/or relevant experience aligned with the responsibilities and qualifications outlined.
• Excellent organizational and communications skills (oral and written), ability to think strategically, manage projects independently, and pursue multiple objectives simultaneously.
• Willing to work a night shift schedule.
• Must be able to work on our site 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City