Senior Service Desk Engineer

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

SENIOR SERVICE DESK ENGINEER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Senior Service Desk Engineer to be part of our team.

• This role will assists in the maintenance, support, and installation of devices and software for end users and customers. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software while ensuring optimal performance. Provides support and maintenance of technologies as required to improve customers ability to leverage technology to support clinical operations. Assists management with complex projects and assumes ongoing support of system infrastructure.

MAIN RESPONSIBILITIES

• Serves as escalation point and technical lead for Service Desk team members
• Packages and deploys applications and updates in accordance with release management standards
• Provisions access for end users across platforms
• Assists with customer equipment implementations as needed
• Performs tasks assigned from projects
• Interacts with end-users and customers to obtain clarification of problems and provide resolution for system failures or degradations.
• Utilizes a ticket system to track work orders and escalate as appropriate
• Troubleshoots devices and software to determine the source of malfunctions
• Sets up, installs, and maintains hardware and software for end users and customers
• Maintains logs and device inventories, as well as appropriate documentation including application notes, drawings, and configuration information.
• Works within established configuration and change management policies to ensure awareness, approval, documentation, and success of changes
• Consults with management and/or senior IT members to solve operational/repair/maintenance problems and help design methods and procedures to improve the efficiency, productivity and control of these operations.
• Participates in rotational on-call support schedule for urgent issues

REQUIREMENTS

• 5 years related experience and/or training preferred.
• Hands on experience with Active Directory, Azure Active Directory, Microsoft Endpoint Manager/Intune
• Knowledge of applicable data privacy practices and laws
• Able and willing to work on a nightshift schedule.
• Willing to work on site at 6th Floor Tower 1 Rockwell Business, Ortigas, Pasig