Customer Service Executive

We want to give people the freedom and confidence to pursue what matters to them in life. Because they know they are covered. Because people-first. Igloo is a Singapore-headquartered regional insurtech benefiting millions of people across SEA, in countries that count as the most underinsured. Build the future of insurance with us by doing what you do best.

Join us if you desire to create impact and do good. Work with our teams across Singapore, China, Indonesia, Philippines, Vietnam, Malaysia and India.

Job Desc :

1. Follow and update necessary operational processes (SOP) related to all Igloo product(s) for LoB B2B2C & B2C clients in Indonesia.

2. Be the first contact of operations related inquiry to external stakeholders and partners.

3. Handle day­to­day operations for Igloo products in Indonesia.

4. Handle day­to­day customer service operations for Igloo product for LoB B2B2C & B2C clients in Indonesia, including resolve conflicts, queries and at the same time ensure a high customer satisfaction level

5. Perform administrative tasks for the Team, Operations department, Customer Service department or any other duties assigned.

6. Able to use technology platform basis on daily claim operational activities

7. Problem solving & Excellence services oriented to handle claim cases on operational activities

8. Highly responsible in achieving Customer Satisfaction rate score no less than 90%.

9. Excellence communication skills among team members as well as crossed functions

10. Giving improvement ideas to CS Lead to ease claim business process

1. Basic knowledge of Customer Service experiences from any relevant industry
2. Good interpersonal skill & communication skill