Customer Service Intern

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

Job Responsibilities

• Handle day-to-day customer service operations - handling incoming and outgoing tickets, troubleshooting issues, and delivering excellent customer satisfaction.
• Work collaboratively with product teams and partners to ensure all Customer Service SLAs are consistently met.
• Continuous business process improvement (especially CS-related tasks) and FAQs.
• Analyze customer queries to gain insights for potential service enhancements.
• Participating in the UAT for new product launches and system enhancement.
• Perform administrative tasks/ad hoc for the MY Team or any other duties.

Job Requirements

• Customer oriented and strong interpersonal skills
• Good team player
• Proficient in English and Bahasa
• Proficient in Microsoft Word, Excel and Powerpoint
• Good time management