Partner Success Specialist (US Market)

Founded in 2012 by a Sri Lankan American entrepreneur from the US Silicon Valley, iLabs currently has several major partnerships with global tech companies and also has its own high-growth eCommerce marketplace in the US (CloudofGoods.com). Today, iLabs specializes in Web, Mobile, AI technologies, and technology outsourcing services. We also provide IT strategy consulting, IT operations, DevOps, SEO, and Digital Marketing/Social Media solutions to our global clients through iLabs, a Colombo Port City Corporation

As we expand globally, were looking for a Partner Success Specialist to join our team and ensure our partners succeed, grow, and deliver top-notch service. As a Partner Success Specialist, you will be the go-to resource for our network of partners, helping them thrive on the Cloud of Goods platform. You will guide them through onboarding, support them in operational challenges, and build long-lasting relationships that drive performance and customer satisfaction.

Over the past decade, we have grown to be one of the top IT companies in Sri Lanka. We are currently experiencing rapid growth with HUNDREDS OF URGENT JOB OPENINGS. We hire top talent in Sri Lanka for above-market remuneration. Come, work for us!

Job Responsibilities

• Serve as the primary point of contact for partners after onboarding.
• Monitor and improve partner order acceptance rate and performance metrics.
• Provide hands-on support for online payment setup, inventory configuration, and account issues.
• Schedule and run regular partner operations meetings.
• Help partners expand into new cities or product verticals.
• Address and log escalations, disputes, and customer complaints with professionalism and clarity.
• Review partner performance, ratings, and feedback to maintain a high-quality network.
• Assist with training and implementation of new features or tools.
• Advocate for partner needs internally and contribute to product/process improvements.

Shifts: 9 hours shifts (3pm - 9am)

Job Requirements

• 2+ years in account management, customer success, or operations roles.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Tech-savvy and comfortable using CRMs, dashboards, and internal tools.
• Experience working with small businesses or service providers is a plus.
• Familiarity with Stripe or similar payment systems is an advantage.