Human Resource Associate

Job Level : JL-2

Job Title : Human Resource Associate

Years of Experience : 2-3 years

About Ilara Health

At Ilara Health we are building a network of technology-enabled primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africa's under-served communities by partnering with local providers across the continent. Founded by entrepreneurs passionate about the role technology can play in improving health outcomes, Ilara Health helps over 2,000 clinics spread across Kenya to deliver care to over 3 million patients each year. Ilara Health is a venture-backed company on an aggressive growth path and this is an opportunity to get into an exciting, early stage startup that is bound to make an impact on healthcare outcomes in Africa.Ilara Health brings together individuals from diverse backgrounds, including biochemists, data scientists, computer scientists, journalists, marketers, cybersecurity experts, and finance professionals. We are seeking team members who share our passion for primary healthcare, embrace bold questioning, and thrive on creating impactful solutions using technology. Committed to building a network of primary healthcare clinics (PHCs) that provide affordable, high-quality care to low and middle-income demographics in Africa, we are guided by our core values. These values shape our culture and actions. 'Get it done' reflects our dedication to excellence and delivering results for our clients. 'Growth is life' signifies our holistic approach to growth, embracing trial and error in our pursuit of excellence. 'Remember why we exist' anchors our focus on customers' needs, while 'Heart of a champion' propels us to go the extra mile. Our passion for 'Do it better' fuels innovation and learning, driving our commitment to improve healthcare access in Africa.

The Role

As a HR Associate, you'll help drive key people processes, from recruitment and onboarding to performance and employee engagement, while ensuring a positive and consistent employee experience. You'll work closely with cross-functional teams to support the development and execution of effective people strategies.

Key Responsibilities:

• Talent Acquisition Support (40%)
  • Independently manage full-cycle recruitment for entry and mid-level positions.
  • Develop and maintain talent pipelines through proactive sourcing strategies.
  • Conduct initial candidate screenings and coordinate the interview process.
  • Draft and finalize offer letters and employment contracts.
  • Contribute to workforce planning discussions and recruitment strategy.

• HR Operations & Administration (35%)
  • Support the preparation and tracking of HR documents, including employment contracts, contract renewals, promotion letters, and other official HR correspondence.
  • Assist with payroll administration including processing payroll inputs and validating their accuracy before submission.
  • Ensure timely preparation and submission of statutory documentation (PAYE, SHIF, NSSF) in collaboration with Finance.
  • Ensure employee awareness of key HR policies and support overall compliance with Kenyan labour laws.
  • Support the administration of employee benefits, including onboarding and offboarding for medical cover and WIBA, and respond to related queries.
  • Support HR audit preparations and maintain proper documentation.
  • Serve as the first point of contact for employee queries and concerns.
  • Prepare comprehensive monthly HR analytics reports including turnover, headcount, and leave liability metrics.

• Employee Lifecycle Management (15%)
  • Manage structured onboarding programs for new hires.
  • Conduct new employee orientations and coordinate cross-departmental inductions.
  • Manage performance review cycles and documentation.
  • Facilitate offboarding processes including exit interviews and knowledge transfer.
  • Maintain accurate records of all employee lifecycle events.

• Culture & Engagement (10%)
  • Assist in the implementation of culture initiatives.
  • Support planning and coordination of team events and wellbeing activities.
  • Help gather feedback via surveys and support internal communication efforts.

Requirements

• Bachelor's degree in Human Resources, or a related field.
• CHRP-K certification and active IHRM membership.
• Strong knowledge of Kenyan employment law and HR best practices.
• Proficiency in Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with HRIS platforms.

Who You Are

• Highly organized with strong attention to detail and the ability to manage multiple tasks efficiently.
• A strong communicator with excellent interpersonal skills to collaborate effectively across teams.
• Trustworthy and discreet, able to handle sensitive employee information with confidentiality.
• Proactive, adaptable, and eager to learn and grow within the HR profession.
• Enthusiastic about supporting a positive employee experience and contributing to a strong workplace culture.