Collections Agent (Rider)

About Ilara Health

At Ilara Health we are building a network of primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities through our diagnostic devices & solutions. Founded by entrepreneurs passionate about healthcare, Ilara Health brings in technology powered diagnostics from around the world and provides financing to make these diagnostics available in low to middle income communities, all integrated via a tech platform.

Job Level : JL-2

Job Title : Collections Agent (Rider)

Years of Experience : 1-2 years

Reporting to : Collections Associate

Compensation : Commission-based

The role

The Collections Agent is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.

Responsibilities:

• Contacting debtors: Initiate contact with debtors through various channels to discuss outstanding debts and establish repayment arrangements.
• Negotiating payment plans: Engage in negotiations with debtors to agree on suitable payment plans, taking into consideration their financial circumstances and our company's guidelines.
• Documentation and updates: Maintain accurate and detailed records of all communications and payment agreements with debtors in our database, ensuring timely updates and documentation of progress.
• Achieving targets: Meet or exceed assigned collection targets and objectives, demonstrating strong motivation and determination to maximize commission earnings.
• Providing exceptional service: Deliver a high level of customer service, ensuring debtors feel respected and supported throughout the collections process.

Requirements

• 1-2 experience in collections or a related field
• Some proficiency in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, is an added advantage
• Must have a laptop
• Having a motorbike with an active drivers license is an added advantage

Who You Are

• Excellent communication and negotiation skills

• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to work independently and as part of a team

• Ability to maintain a positive attitude and work well in a fast-paced environment