Job Openings Operations Associate

About the job Operations Associate

About Ilara Health.

At Ilara Health, we equip a network of small, peri-urban healthcare providers with life-saving and essential diagnostic tools to improve the quality of medical care across sub-Saharan Africa. As informal businesses, these clinics, and pharmacies lack access to the traditional financial services that SMEs use to support their growth. Through smart financing options, Ilara Health connects these small businesses to revenue-generating diagnostic assets that enable them to develop their business and improve the quality of care they provide to their patients.

Job Description

As an Operations Associate, you will be responsible for maintaining and developing operational procedures that are required to run the day to day activities of the company. You will liaise with cross functional internal teams to continuously improve the entire operational experience within the company.

Job Duties and Responsibilities

  • Receive, Inspect and record inventory in the Inventory account system.

  • Minimize lead time from the time of order to delivery

  • Leads communication efforts between Suppliers and Ilara Health in establishing availability of Inventory

  • Proactively assesses, clarifies, and validates company needs on an on-going basis.

  • Provides operational feedback for development of operational strategies.

  • Growing and developing existing clients through operational specific growth strategies.

  • Address operational problems and complaints to maximize satisfaction within the company.

  • Be involved in the commercial performance & growth in the share of the wallet of accounts.

  • Work with cross divisional teams to meet the objectives and goals of the company

  • Build strong communication with the sales, product development and Customer Success teams that support clients to establish high customer satisfaction.

  • And any other duties assigned to you by your line manager

  • Be Organized.

  • Ability to manage the whole relationship cycle.

  • Negotiation skills to craft solutions for our customers.

  • Good time management to prioritize work accordingly.

  • Collaboratively work with internal departments for customer satisfaction

Who You Are

  • Ability to understand medical devices and healthcare value chain

  • Willingness to initiate and build relationships

  • Self-starter who is capable of working autonomously