Client Success Manager

illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, illumin, offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, illumin brings unique programmatic capabilities to close the gap between advertising planning and execution. illumin is headquartered in Toronto with offices throughout Canada, the U.S., Europe, and Latin America. For more information, visit illumin.com and check out our Life @ illumin video here!

Position Overview:

We are seeking an experienced media professional with programmatic and campaign management experience. As a Client Success Manager (CSM), you will play an integral role in client relationships and driving adoption of the illumin platform, campaign management and account expansion opportunities. Working closely with Sales, Ad Operations and Reporting Analysts, the CSM ensures strong campaign performance, quality deliverables, addressing client questions and concerns in a timely manner.¬The candidate must have a thirst for knowledge, the ability to learn quickly, and be able to communicate clearly internally and externally. He/she/they must create strategies that improve our customer experience and grow our customer base. Ultimately, the candidate will work directly with clients to help solve their problems and ensure their satisfaction - resulting in long-term client retention.

What You Will Need:

• Experience in Client Success, Strategy, Account Management or another client-facing role (or similar sales-related experience) in the programmatic advertising space.
• Strong understanding of Programmatic Advertising (experience is required.
• Ability to thrive in a fast-paced collaborative environment while achieving or exceeding goals and providing an exceptional client experience.
• Demonstrated ability to develop strong relationships at all levels within client organizations
• Strong time management, prioritization and attention to detail skills
• Resourceful in troubleshooting and solving problems
• Strong presentation skills and the ability to think on your feet in client interactions
• Strong data analysis skills to identify opportunities and positive trends for clients

What You Will Do:

• Act as the main point of contact and a trusted advisor for your portfolio of clients across a wide range of verticals.
• Drive upsells and cross-sells of illumin features and channels to existing customers.
• Ensure client campaigns are successful by providing regular reporting on their campaign goals, as well as strategic solutions and optimizations to meet identified KPI's.
• Deliver an exceptional client experience with quality, consistency, and timeliness
• Build and maintain strong relationships with your clients by proactively sharing campaign optimizations and collaborating with them on designing unique campaign strategies
• Partner with Ad Operations, Reporting and Sales to ensure flawless execution of campaigns and to maximize campaign ROI of our customers
• Represent, the Voice of the Client by advocating for their needs with Product, Ad Operations and Reporting
• Develop and maintain technical and product knowledge of all illumins suite of products

What You Will Get:

• An inspiring and family-focused culture with offices around the world.
• A competitive compensation package.
• Comprehensive health and dental benefits including life and disability insurance.
• An unlimited vacation policy.
• Generous parental leave benefits with a top-up plan.
• Time with our executive coach and Chief Empowerment Officer to assist in your growth and professional development.
• Participation in our Employee Recognition Awards program.
• An annual education and learning stipend.
• Corporate rates and perks including fitness membership discounts.
• Embrace and promote our company values: Ignite, Flow, Soar, Grow

GREAT PLACE TO WORK®

illumin is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check out our website here.

DISCLAIMER

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

GREAT PLACE TO WORK®

illumin is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check out our website here.

DISCLAIMER

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

DIVERSITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITIES

illumin is committed to the principle of equal employment opportunity for all our people and to providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants.

All employment decisions at illumin are based on business needs, job requirements and individual qualifications, without regard to race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, political belief, physical or mental disability, receipt of public assistance, or irrelevant record of the offence.

illumin provides accommodations for individuals with disabilities. If you require accommodation, please contact us by e-mail at TalentAcquisition@illumin.com. This ensures that the appropriate accommodations are in place during the recruitment and selection process and before you begin your journey with us.

Let us know what we can do to help you be successful during your recruitment experience at illumin.