Medical Receptionist, Specialist, Milnerton, Cape Town

A private Specialist Physician practice in Milnerton, Cape Town is seeking to recruit an experienced Medical Receptionist to manage front desk operations, patient coordination, and administrative support within a professional healthcare environment. The successful candidate will be organised, compassionate, and able to maintain a calm and efficient patient experience.

Duties and Responsibilities:

• Manage patient reception and front desk duties
• Coordinate patient flow within the waiting room environment
• Verify and update patient demographics and contact details
• Answer phone calls and respond to email enquiries professionally
• Handle patient queries politely and confidentially
• Coordinate appointments, follow ups, and specialist consultation schedules
• Prepare patient files and notes ahead of consultations
• Scan and upload documents into electronic medical records
• Process payments and issue receipts
• Relay messages between patients, the doctor, and healthcare providers
• Maintain filing systems and general administrative support
• Ensure consent forms and required documentation are completed accurately
• Maintain confidentiality of all patient information and comply with privacy regulations
• Support general office management and upkeep of the practice

Qualification and Requirements:

• Matric / Grade 12
• Minimum 2 years' experience as a receptionist within a medical practice
• Proficiency in Microsoft Office Suite and Windows 11
• Strong typing and basic computer skills
• Fluent in English and Afrikaans

Skills and attributes:

• Professional communication skills
• Compassionate and patient centred approach
• Strong organisational and interpersonal skills
• Ability to multitask effectively
• High attention to detail
• Calm and professional under pressure
• Reliable and responsible work ethic
• Ability to maintain confidentiality and discretion
• Friendly and professional demeanour

Work Hours:

Monday to Friday, 08h00 – 17h00

Start date:

1 June 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.