Medical Receptionist, Port Elizabeth (Gqeberha), Eastern Cape

A specialist ENT Surgery practice in Port Elizabeth (Gqeberha), Eastern Cape is seeking to recruit an experienced Medical Receptionist. This front office role focuses on patient experience, appointment coordination, and administrative support within a busy specialist practice. The ideal candidate will be professional, organised, and eager to learn.

Duties and Responsibilities:

• Welcome patients and manage check in and check out processes
• Verify patient demographics and update medical aid or account information
• Collect payments and issue receipts
• Manage appointment scheduling, rescheduling, cancellations, and recall systems
• Prepare patient files for upcoming appointments
• Answer multi line phones and take accurate messages
• Communicate with patients via phone, email, or SMS
• Direct urgent clinical queries to the nurse or doctor
• Capture and update patient records accurately on the system
• Process referrals and manage incoming and outgoing correspondence
• Upload laboratory, imaging, and external reports to the patient record system
• Arrange admissions, procedures, and related documentation where required
• Type dictated medical letters and reports
• Liaise with hospitals, suppliers, and service providers
• Assist the doctor with general administrative duties

Qualification and Requirements:

• National Senior Certificate / Matric
• Minimum 1 year experience in a medical receptionist or similar role
• Strong knowledge of ICD10 and RPL coding advantageous
• Experience with medical billing advantageous
• Computer literacy essential
• Proficiency in Microsoft Office and Google Workspace
• Experience with GoodX advantageous
• Familiarity with medical software and EHR systems beneficial

Skills and attributes:

• Strong interpersonal and communication skills
• Professional and well presented
• Proactive, resilient, and determined attitude
• Ability to work under pressure
• Ability to work independently and within a team
• High attention to detail and organisation
• Ability to multitask and prioritise effectively
• Reliable and dependable work ethic
• Patient focused and service driven approach
• Willingness to learn and grow within the role

Work Hours:

Monday to Friday, 09h00 to 17h00

Saturday, 09h00 to 12h00

Start date:

1 June 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.