Medical Receptionist

Our client, a Physician based on the northeast coast of South Africa (KZN province) is seeking to recruit a medical receptionist to join their practice.

Patient Liaison:

• Assist with queries and communication from patients contacting the practice (Telephonic & Email)
• Assist with follow up of patients in between appointments
• Managing the patient diary, appointments, admissions and registrations
• Experience and knowledge regarding ICD-codes, billing protocols and medical aid scheme

Surgery Support:

• Prepare theatre lists
• Be the clinical liaison between Dr and hospital staff
• Make follow up calls to patients before and after surgery or procedures
• Assisting with inpatient admission administration

Admin:

• Be a communication point for pharmaceutical and device representatives
• Be a communication point for patients, hospital administrative employees and medical aid scheme representatives
• Confirm authorisations, benefits and limits
• General administrative tasks
• Oversee accurate transfer of information to patient files and ensure that all patient records are complete
• Ensure practice policies and best practices are up to industry standards and government regulations.

Qualifications & Requirements:

• Matric Certificate
• At least 3 years' experience in a medical practice
• Prior experience and knowledge regarding ICD-codes, billing protocols and medical aid schemes engagement
• Prior experience with booking endoscopy lists
• Healthbridge experience is ideal with good understanding of reporting
• Computer literate (MS Word, Excel, Emails etc)

Skills & Attributes:

• Strong interpersonal skills
• Professional communication skills (verbal & written) ideally in English, Afrikaans and iSiZulu
• Ability to work under pressure
• Computer literacy
• Well-presented and professional

Working hours:

• Monday to Friday, 07h30 17h00
• Overtime as and when and if required

Appointment:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.