Medical Receptionist, Roodepoort, Gauteng

A private specialist practice in Constantia Kloof, Roodepoort is seeking to recruit an experienced Medical Receptionist. The ideal candidate will combine strong administrative ability with accuracy, discretion, compassion, and professionalism. This role is suited to a proactive individual who can manage patient coordination, front desk operations, and practice administration within a sensitive healthcare environment.

Duties and Responsibilities:

• Welcome patients warmly and maintain a calm, supportive environment
• Answer calls, emails, and messages professionally
• Schedule, confirm, and reschedule appointments
• Provide patients with clear appointment instructions
• Handle sensitive patient conversations with discretion
• Manage doctor diaries for consultations, scans, and procedures
• Prioritise urgent appointments and referrals
• Coordinate schedules to minimise delays and overcrowding
• Send appointment reminders via SMS, email, or phone
• Create and update patient files accurately
• Maintain confidentiality of all patient records
• File reports, results, referral letters, and consent forms
• Retrieve patient records when required
• Type reports, letters, and referral documents
• Transcribe doctors' notes where required
• Manage correspondence with healthcare providers
• Follow up on laboratory results and specialist reports
• Process patient payments and issue receipts
• Prepare invoices and billing documentation
• Submit claims when required
• Follow up on outstanding payments and billing queries
• Liaise with doctors, nurses, sonographers, and specialists
• Ensure documentation and equipment are ready for procedures
• Maintain office supplies and order stock
• Keep reception and waiting areas organised and professional
• Assist with reporting, audits, and operational efficiency

Qualification and Requirements:

• Matric / Grade 12
• Previous employment in the medical field advantageous
• Experience working in a doctor's practice beneficial
• Degree or diploma in Office Administration advantageous
• Proficiency in Microsoft Office Suite
• Experience with Vericlaim advantageous
• Strong computer literacy and ability to learn new systems

Skills and attributes:

• High level of accuracy and attention to detail
• Strong work ethic and reliability
• Ability to maintain strict confidentiality
• Compassionate and patient centred approach
• Proactive with the ability to anticipate needs
• Strong problem solving ability
• Excellent communication and interpersonal skills
• Organised with strong time management skills
• Willingness to learn and adapt to new systems or procedures
• Calm and professional under pressure

Work Hours:

Monday to Friday, 08h00 – 17h00

Start date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.