Medical Receptionist (Orthopaedic Surgeon) - Johannesburg

Our client, an Orthopaedic Surgeon based in Sandton, is seeking to recruit an experienced medical receptionist.

Duties and Responsibilities:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.
• Managing the diary booking patient appointments, communicate billing policy to all new patients.
• Preparing all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patients visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.
• Prepare the theatre list bookings and pre-authorisations.
• Arranging the Anaesthetist and Assistant for surgeries.
• Keeping track of cases where the doctor has assisted in surgeries.
• Arrange all admissions (in-hospital, theatre, stepdown etc).
• Assist with doctors reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock.
• Accept money (cash or card) and receipting thereof.
• Allocate patient payments.
• Submitting billing instructions to the medical billing company (bureau)
• Create cost estimates.
• Liaise with contractors such as medical bureau company, hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Assist with marketing of practice to referring healthcare providers & facilitate mutual work relationships.
• Assist the doctor with all office admin related tasks.

Qualification and Requirements:

• Matric
• Experience in a similar medical receptionist position is essential
• Experience with medical billing will be advantageous
• Computer literate (MS Office, Windows OS and Apple Systems)
• Experience with medical software will be advantageous
• Valid drivers license and own reliable transport (may occasionally be required to work at other locations)
• English and Afrikaans (verbal & written)

Skills and attributes:

• Strong interpersonal skills
• Professional communication skills
• Ability to work under pressure
• Ability to work independently as well as within a team
• Attention to detail
• Organized
• Ability to multitask
• Dependable & reliable
• Well-presented and professional

Working hours:

• Monday to Friday, 08h00 - 17h00
• Over time as needed for emergency situations
• Occasional Saturdays from 08h00 -12h00 (with advanced notice)

Start Date:

July 2025

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.