Senior Theatre Administrator (Multidisciplinary Group Practice) - Panorama

Senior Theatre Administrator (Multidisciplinary Group Practice) Panorama, Cape Town

Our client, a Multidisciplinary Facility based in Panorama, Cape Town is seeking to recruit a Senior Administrator to attend to the general theatre booking arrangements of the facility.

Responsibilities & Duties:

• Oversee and ensure timely and accurate authorisations for all procedures and treatments.
• Act as the primary liaison for authorisation-related inquiries from patients, doctors, and internal departments.
• Identify and correct errors.
• Address concerns and queries related to patient administration and authorisation and provide necessary assistance.
• Follow up on pending authorisations and track outstanding approvals and proactively follow up with medical aids.
• Escalate recurring problems to management with proper documentation and evidence.
• Maintain accurate records of authorisation requests, approvals, denials, and resubmissions.
• Ensure all authorisation procedures align with medical aid policies, regulations, and internal guidelines.
• Identify workflow inefficiencies and suggest improvements.
• Assist in training and mentorship of new employees.
• Collaborate closely with the finance, debtors, and administrative teams to ensure seamless operational efficiency.
• System Management Ensure records are appropriately maintained in the system and up to date.
• Develop policies and procedures for the authorisation department.

Departmental Responsibilities:

• Scheduling of appointments and theatre bookings on the calendar.
• Obtain authorisation from the medical aid.
• Complete all the necessary documentation to track the authorisation process.
• Collaborate with medical schemes, healthcare providers, and patients to obtain authorisation.
• Manage authorisation challenges that have been escalated to you.
• Communicate and confirm the date and place of appointments and procedures with patients, based on the doctor's availability and instructions, as well as the availability of theatre slates.
• Update the patient information on the company's systems.
• Update the theatre list and distribute to all relevant parties.
• Book follow-up appointments in accordance with company policy.

Qualifications & Requirements:

• Matric
• Proven experience in patient administration.
• Experience in the management of a small team of employees.
• Proficiency in using computer systems, including billing software and Microsoft Office applications.
• Afrikaans and English (verbal & written)
• Own transport and valid drivers licence

Skills & Attributes:

• Effective communication and negotiation skills, with the ability to handle difficult conversations with empathy and professionalism.
• Excellent organizational skills and attention to detail.
• Delegation of tasks based on operational requirements and deadlines.
• Ability to work as a team member in a patient administration department
• Punctual and able to work effectively in a team.
• Professional (appearance and attitude)
• Outstanding interpersonal skills
• Ability to build relationships with diverse parties
• Attention to detail
• Excellent problem solver and demonstrates initiative
• Solution driven
• Ability to quickly learn and adapt to new environments and responsibilities
• Must be able to multitask, delegate and work well with people

Working Hours:

Monday to Friday, 08h00 to 17h00

Appointment:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.