Medical Receptionist (Specialist Doctor), Cape Town SS

Medical Receptionist (Specialist Doctor) Cape Town SS

Our client, a Specialist Doctor based in the Southern Suburbs area of Cape Town is seeking to recruit an experienced medical receptionist.

Duties and Responsibilities:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.
• Managing the diary booking patient appointments, communicate billing policy to all new patients.
• Preparing all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patients visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Assist with doctors reports, thank you letters (where necessary).
• Manage hospital admissions and authorisations thereof.
• Accept money (cash or card) and receipting thereof.
• Allocate patient payments.
• Submit billing instructions to medical bureau
• Liaise with contractors such as medical bureau company, hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Assist the doctor with all office admin related tasks.
• Assist with Social Media updates.
• Submit documents to accountant for tax and VAT purposes

Qualification and Requirements:

• Matric
• At least 2 years' experience in a similar medical receptionist position will be advantageous.
• Experience with medical billing (in-rooms) will be advantageous
• Basic understanding of ICD10 codes will be advantageous
• Computer literate
• Experience with medical software will be advantageous

Skills and attributes:

• Strong interpersonal skills
• Professional communication skills
• Ability to work under pressure
• Ability to work independently as well as within a team
• Attention to detail
• Organized
• Ability to multitask
• Dependable & reliable
• Well-presented and professional

Working hours:

• Monday to Friday, 08h00 17h00
• Over time as needed for emergency situations

Start Date:

July 2025

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.