Medical Receptionist, Amanzimtoti, KwaZulu Natal

A private Plastic and Reconstructive Surgery practice in Amanzimtoti, KwaZulu-Natal is seeking to recruit a Medical Receptionist. The successful candidate will manage front office operations, patient coordination, theatre administration, and communication with the external billing bureau while ensuring a calm, professional, and patient focused experience.

Roles and Responsibilities (but not limited to):

• Act as an ambassador for the practice
• Welcome patients in a polite, friendly, and professional manner
• Maintain a neat and organised reception area
• Manage calls, emails, text messages, and the practice inbox
• Assist patients with completion of information forms
• Manage appointment scheduling and diary coordination
• Capture and update patient records on MedicAI
• Type letters, reports, and general correspondence
• Email scripts, documents, and patient information where required
• Maintain strict patient confidentiality
• Process cash and credit card payments and issue receipts
• Prepare and coordinate theatre lists
• Arrange anaesthetist bookings and related theatre requirements
• Manage hospital bed bookings and procedure logistics
• Manage practice supplies and stock
• Support general administrative duties within the practice

Qualifications and Requirements:

• Matric / Grade 12
• Minimum 3 years' experience in a medical practice
• Strong computer literacy and Microsoft Office skills
• Experience with MedicAI advantageous
• Knowledge of medical aid coding and billing advantageous
• Experience with theatre bookings advantageous
• Strong verbal and written English skills
• Additional language skills advantageous

Skills and attributes:

• High standard of patient service with integrity
• Strong organisational and administrative ability
• Professional, compassionate, and friendly demeanour
• Empathetic and patient centred approach
• Honest, reliable, and dependable
• Ability to multitask and prioritise effectively
• Good time management skills
• Ability to exercise discretion and sound judgement
• Excellent attention to detail
• Calm and professional under pressure
• Ability to coordinate multiple stakeholders efficiently

Work Hours:

Monday to Friday, 08h00 – 17h00

Start date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.