Medical Secretary

Medical Receptionist (OBGYN Practice) Northern Suburbs, Cape Town

Our client, an obstetrician and gynaecologist practice based in the northern suburbs of Cape Town is seeking to recruit an experienced medical receptionist for their individual practice within a shared environment of multiple independent practices . Experience in an OBGYN practice will be beneficial.

Duties and Responsibilities:

• Answering of all calls in a professional, courteous and efficient manner
• Take messages and ensure they are actioned by relevant person.
• Assist with phone, email or SMS patients with feedback from doctor regarding messages left.
• Managing the diary booking patient appointments of new patients, follow-up patients, procedures and theatre bookings.

• Communicate billing policy to all new patients
• Handle billing, invoicing, and medical-aid submissions, including motivations and authorisations.

• Preparing all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting other doctors to obtain notes and referral letters if needed for a patients visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.
• Prepare the theatre list bookings and pre-authorisations.
• Arranging the Anaesthetist and Assistant for surgeries.
• Ensure all clinical notes are captured on the patient files post-treatment.
• Keeping track of cases where the doctor has assisted in surgeries.
• Assist with doctors reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock.
• Accept money (cash or card) and receipting thereof.
• Allocate patient payments.
• Maintain Petty Cash.
• Schedule all admin related appointments with the doctor and the various service providers
• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Ordering stock from various places: pharmacies, stationers etc
• Support of various marketing initiatives.
• Assist the doctor with all office admin related tasks.

Qualification and Requirements:

• Matric
• At least 3 years' experience in a similar medical receptionist position will be advantageous.
• Secretarial or medical administration certificate advantageous.
• Computer literate
• Experience with medical software (VeriClaim) will be advantageous
• Fluent in Afrikaans & English (verbal & written)

Skills and attributes:

• Strong interpersonal skills and empathetic
• Professional communication skills (Afrikaans & English)
• Patient & calm
• Ability to work under pressure
• Ability to work independently as well as within a medical practice team environment
• Attention to detail
• Organized
• Ability to multitask
• Dependable & reliable
• Well-presented and professional

Working hours:

• Monday to Friday from 08h00 17h00
• As per the group practice the medical receptionists of each individual Dr will alternate working from Monday to Thursday until 18h00
• One late Friday working shift preceding the weekend when the specialist is on call (approximately 1 Friday every 5 weeks paid overtime)

Start Date:

Preferably 1st December 2025

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.