Medical Practice Manager (billing), Morningside, Sandton

A specialist Gastroenterology practice based at Morningside, Sandton is seeking to recruit a Practice Manager / Practice Administrator to oversee operational, billing, and patient coordination functions within a busy procedural private practice. The successful candidate will work closely with the clinical team and external service providers to ensure efficient workflow, accurate billing processes, and a high standard of patient care.

Roles and Responsibilities (but not limited to):

• Manage consulting diaries, procedure bookings, and theatre scheduling
• Coordinate endoscopy and theatre lists with hospitals and anaesthetists
• Schedule consultations, follow ups, urgent appointments, cancellations, and rescheduling
• Confirm appointments and patient pre procedure requirements
• Manage patient communication via phone, WhatsApp, email, and online platforms
• Register and maintain patient information on VeriClaim and HealthBridge
• Upload referrals, investigations, and supporting patient documentation
• Coordinate consent documentation, admissions, and discharge arrangements
• Capture consultations and procedures for billing purposes
• Generate invoices, receipts, and account statements
• Obtain medical aid authorisations and assist with clinical motivations where required
• Liaise with hospitals regarding procedure billing, consumables, and coding verification
• Follow up on short payments, billing queries, and reconciliations
• Coordinate Discovery HealthID GI endoscopy reporting submissions
• Communicate with hospital wards, laboratories, radiology departments, and referring doctors
• Manage patient queries, complaints, and escalations professionally
• Oversee practice supplies, consumables, and administrative workflow systems
• Maintain digital filing systems and practice task management processes
• Support workflow improvement and operational efficiency initiatives

Qualification and Requirements:

• Matric / Grade 12 essential
• Minimum 3 years' experience as a Practice Manager, Senior Medical Administrator, or similar role within a specialist private practice
• Experience within a procedural or surgical practice advantageous
• Experience with medical aid billing, authorisations, and reconciliations
• Familiarity with VeriClaim and HealthBridge advantageous
• Experience within a Mediclinic or private hospital environment advantageous
• Relevant tertiary qualification in medical practice management, office administration, bookkeeping, or related field advantageous
• Strong computer literacy and willingness to learn new systems essential
• Exposure to Discovery HealthID, Google Workspace, Asana, Heidi, and Microsoft Office advantageous

Skills & Attributes:

• Strong patient focused professionalism and empathy
• High level of discretion and confidentiality
• Excellent organisational and administrative skills
• Strong attention to detail in billing, coding, and authorisations
• Strong written and verbal communication skills
• Calm and composed under pressure
• Reliable, self motivated, and accountable
• Strong problem solving and workflow management ability
• Comfortable with technology and digital systems
• Ability to work independently and within a small collaborative team
• Professional judgement and ability to manage multiple priorities effectively
• Constructive and solutions driven approach

Work Hours:

Monday to Friday, 08h00 – 16h00

Start date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.