Dental Treatment Co-ordinator – De Waterkant, Cape Town

A specialist dental practice in Cape Town is seeking to recruit a Treatment Coordinator to support patient engagement, treatment planning, and administrative coordination. This role is patient facing and plays a key part in guiding patients through their treatment journey, ensuring clear communication, consistent follow up, and a high standard of care within a close knit clinical team.

Roles and Responsibilities (but not limited to)

• Manage patient enquiries via phone, email, and WhatsApp
• Act as the primary point of contact for patient communication
• Triage queries and escalate clinical matters to the relevant team members
• Present and explain treatment plans, including costs, timelines, and processes
• Maintain and manage treatment plan follow up tracking
• Conduct follow ups with patients post consultation
• Support patients in decision making regarding treatment acceptance
• Record and update patient decisions and outcomes accurately
• Manage appointment bookings, rescheduling, and cancellations
• Coordinate appointment flow with the clinical team
• Maintain accurate and up to date patient records
• Upload and file patient notes and documentation
• Support general administrative duties within the practice

Requirements:

• Matric / Grade 12
• Previous experience in a dental, medical, or healthcare environment advantageous
• Experience in patient coordination or customer facing roles advantageous
• Proficiency in computer systems and ability to learn new platforms
• Experience with GoodX advantageous
• Familiarity with digital communication platforms including WhatsApp
• Strong verbal and written communication skills

Skills and Attributes:

• Warm, patient centred, and professional approach
• Strong organisational skills with attention to detail
• Clear and confident communication skills
• Proactive and self motivated with strong follow through
• Ability to manage multiple tasks and priorities
• Professional and discreet with confidential information
• Adaptable and comfortable in a small team environment
• Strong interpersonal skills and ability to build patient relationships
• Tech savvy with ability to learn new systems quickly

Working Hours:

Monday to Friday

Start Date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.