Medical Receptionist, Malmesbury, Cape Town

Our client, a busy cardiology practice based in Malmesbury, is seeking an experienced Medical Receptionist to join their team. The ideal candidate will have previous experience in a medical practice, strong administrative ability, and excellent patient communication skills.

Duties and Responsibilities:

• Manage all incoming calls professionally and efficiently
• Take messages and ensure follow-up where required
• Communicate with patients via phone, email, or SMS regarding doctor feedback
• Manage appointment bookings and maintain the practice diary
• Prepare patient files for upcoming appointments
• Welcome patients and manage waiting times professionally
• Update patient details and open new patient accounts
• Obtain referral letters, medical notes, lab results, and radiology reports
• Provide patients with relevant forms and information for procedures, admissions, and operations
• Arrange hospital, theatre, and related admissions
• Process payments and allocate receipts accurately
• Assist with weekly reporting, claim submissions, and medical bureau administration
• Support the doctor with general administrative tasks
• Liaise with service providers, suppliers, and external stakeholders

Qualification and Requirements:

• Matric
• Previous experience in a similar medical receptionist role essential
• Medical billing experience advantageous
• Computer literate, including MS Office (Excel)
• Experience with medical practice software advantageous (Goodx)

Skills and attributes:

• Strong interpersonal and communication skills
• Professional and well-presented
• Strong attention to detail
• Organized and able to multitask
• Reliable and dependable
• Able to work independently and under pressure

Work Hours:

Monday to Friday, 08h00 17h00

Start date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.