Medical Receptionist, Plumstead, Cape Town – REF# IMR079-MR

A medical practice in Plumstead, Cape Town, is seeking an experienced and organised Medical Practice Secretary to manage the daily administrative and reception functions of the practice. The ideal candidate will have excellent communication skills, a friendly yet professional approach, and the ability to manage patient enquiries, appointments, theatre arrangements and administrative responsibilities efficiently. The role requires someone who can multitask, work independently and handle patient interactions with tact and confidence.

Duties and Responsibilities:

• Answer telephone calls, manage emails and respond to patient enquiries.
• Schedule appointments, manage the diary and coordinate patient bookings.
• Handle patient queries and resolve administrative matters where possible, escalating issues when necessary.
• Welcome patients and maintain a friendly, professional reception environment.
• Process patient payments, prepare quotations and assist with general accounts administration.
• Liaise with theatres, doctors, medical representatives and other healthcare professionals.
• Coordinate and manage theatre lists and related arrangements.
• Communicate appointment availability and manage patient expectations professionally and tactfully.
• Maintain effective patient communication while ensuring reception duties and appointments run smoothly.
• Assist with general office administration and report relevant financial information to the accountants.
• Use Microsoft Office and practice management systems, with a willingness to learn new software and products.

Qualification and Requirements:

• Matric / Grade 12.
• Previous experience in a medical reception or practice administration role is advantageous.
• Strong computer literacy, particularly Microsoft Office.
• Willingness and ability to learn new systems and software.
• Experience with patient bookings, theatre coordination and medical practice administration advantageous.

Skills and attributes:

• Excellent verbal and written communication skills.
• Friendly, approachable and professional demeanour.
• Strong interpersonal skills and ability to build rapport with patients.
• Ability to be firm yet tactful when managing appointment availability and patient expectations.
• Good problem-solving skills and sound judgement when handling queries independently or escalating matters.
• Strong organisational and multitasking abilities.
• Ability to work independently and prioritise tasks effectively.
• Professional, reliable and detail-oriented.
• Ability to remain calm and composed under pressure.
• Good understanding of professional boundaries and patient service.

Work Hours:

Monday to Friday, 08h00 – 17h00

Start date:

1 January 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.