Operation Manager

iMile Delivery is a logistics and delivery company that provides last-mile delivery services. We specialize in e-commerce and retail delivery solutions, offering efficient and reliable transportation of goods from distribution centers to customers' doorsteps. iMile Delivery leverages technology and a network of drivers to optimize the delivery process, ensuring fast and convenient shipping for businesses and individuals.

We are looking for an experienced Operations Manager in the logistics eCommerce industry responsible for managing and overseeing various aspects of warehouse operations to ensure smooth and efficient functioning.

Responsibilities

• Measure Develop a cost budget and pricing based on volume projections with key indices per lane Outbound Logistics.
• Management of RDC, Country logistics operations, e-commerce fulfillment & transport and e-commerce last mile customer deliveries.
• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle.
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
• Arrange warehouse, catalog goods, plan routes and process shipments.
• Resolve any arising problems or complaints.
• Meet cost, productivity, accuracy and timeliness targets.
• Maintain metrics and analyze data to assess performance and implement improvements.
• Comply with laws, regulations and ISO requirements.
• Establish or monitor specific supply chain-based performance measurement systems.
• Create policies or procedures for logistics activities.
• Plan or implement material flow management systems to meet production requirements.
• Participate in career management processes, such as selection, qualification, or performance evaluation.