Medical Receptionist

Location: Tulsa, OK
Pay Range: $16.00 - $19.00 per hour
Schedule: 

Monday - Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 1:00 PM

Join our partner's team in Tulsa, OK, as a Medical Receptionist, where you will be the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. Your responsibilities will include managing patient check-in, verifying insurance details, collecting payments, scheduling appointments, and delivering exceptional customer service. This role is essential in maintaining smooth clinic operations and ensuring patient satisfaction.

Key Responsibilities:

Patient Interaction:

• Greet patients and visitors promptly, providing a warm, courteous, and professional welcome.

• Assist patients with inquiries, guide them to the appropriate departments, and ensure they understand clinic policies.

• Manage patient check-in and check-out, verifying insurance details and collecting co-pays, deductibles, and past-due balances.

Scheduling and Communication:

• Accurately schedule appointments for provider visits, lab work, imaging, and other services.

• Answer incoming calls promptly and professionally, directing them to the appropriate staff as needed.

• Communicate appointment reminders, no-show policies, and prepare and mail new patient packets.

Data Management:

• Enter patient information into the Practice Management System accurately for billing and record-keeping.

• Verify and update patient insurance details and demographics at each visit.

• Obtain required signatures on consent and insurance forms, maintaining compliance with legal requirements.

Administrative Support:

• Balance the cash drawer at the end of each shift following clinic protocols.

• Monitor and address voicemail messages, ensuring timely responses to patient inquiries.

• Maintain a clean and organized work area, ensuring all supplies are stocked.

Compliance and Confidentiality:

• Adhere to HIPAA guidelines, protecting patient confidentiality at all times.

• Maintain a professional image by following the clinics dress code and behavior standards.

• Follow all clinic policies and procedures, maintaining consistent attendance and punctuality.

Qualifications:

• High school diploma or equivalent.

• Minimum of 2 years of customer service experience, with medical office experience preferred.

• Proficiency with Practice Management Systems and/or Electronic Medical Records (EMR) systems.

• Strong communication skills, both verbal and written.

• Bilingual (Spanish) preferred.

• Ability to multitask in a fast-paced environment.

Physical Requirements:

• Ability to sit for extended periods while performing data entry.

• Ability to navigate a multi-line phone system.

• Ability to maintain emotional control and professionalism, even during high-stress situations.

Join Our Partners Team:

If you are a proactive, customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Your role will be essential in ensuring our partner's patients receive top-notch care and support from their very first interaction.