About the job Salesforce Business Analyst
Responsibilities
• Work in a hands-on, collaborative environment with top Salesforce administrators and developers to build efficient experiences that solve our internal users’ most critical needs
• Collaborate with stakeholders to perform business analysis and discovery of features and initiatives to enhance existing tools and streamline processes
• Define and document Salesforce product specifications including requirements, workflows, product documents, user stories, etc.
• Participate in the agile/scrum process, including backlog prep, stand-ups, and related activities
• QA and test features and processes to ensure the user experience matches defined product specs
• Facilitate effective change management for newly launched features including the training of users and managers
Qualifications
• Experience in business analysis and technology implementation in enterprise environments
• Experience with the integration and synchronization of Salesforce with external third-party systems and tools
• Experience with Agile software development methodology using Scrum, sprints, and JIRA
• Working knowledge of technical concepts including programming, logic, databases, data distributed across multiple systems, etc.
• Familiarity with third-party API concepts and integration
• Comfort working in a remote environment
• Certifications are a plus: (Salesforce Certified Administrator; Certified Sales Cloud Consultant; Certified Force.com Platform App Builder)
• Experience implementing or administering Salesforce Automation software in enterprise environments including identifying business requirements, collection of use cases/user stories, process design, testing, training and implementation support
• Strong expertise in at least two of the following areas is required: System Implementation, Change Enablement & User Adoption Salesforce.com Sales Force Automation Salesforce.com Service & Support Salesforce.com Communities and Mobile Salesforce.com Force.com platform development Strong project management, problem solving and troubleshooting skills
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• Strong communication, presentation, and storytelling skills with all audiences
• Extreme attention to detail