Transport Administration

Transport Administrator | Green Energy Solutions

Salary: 26 - 28k

Inclusion IQ is thrilled to partner with our multi-award-winning client, a rapidly expanding leader in the Transport Industry, dedicated to creating Green Energy Solutions in Ireland. This is a fantastic opportunity to join an innovative company at the forefront of driving renewable energy for the future.

Our client is a thriving family-run business with over 50 years of successful operations and a strong financial standing. They are committed to fostering a supportive and inclusive working environment and boast a high standard of staff retention, offering ample opportunities for growth and career development within the team. If you're looking to build strong relationships within a dynamic team, this is the place for you!

If you're an experienced Transport Administrator looking for an inclusive workplace, apply today!

The Role:

This role requires a highly professional individual with strong administration skills, exceptional organisational skills, a keen eye for attention to detail, and a customer-focused approach. As a key member of our Transport/Warehouse department, you will be instrumental in ensuring smooth operations.

Duties:

• Logging & managing customer queries: Efficiently handling all daily customer inquiries received via telephone and email, ensuring timely action and resolution.

• Shipment tracking & issue resolution: Reporting and tracking any issues impacting customer shipments through to full resolution with relevant customer teams.

• Customer complaint resolution, customer complaints to ensure complete customer satisfaction.

• Contributing to initiatives that enhance customer experience and operational efficiency.

• Managing driver & delivery issues, Proactively addressing any challenges that arise during shifts

• Providing comprehensive administrative support to the Transport / Warehouse department, ensuring correct paperwork and Proof of Delivery (POD) are issued and returned efficiently. You'll gain proven experience with POD processes here.

The Person:

• A minimum of 2 years experience working in a busy, professional administration role.

• A minimum of 2 years experience dealing with B2B customers.

• Strong administration & organisational skills are essential.

• Proven experience with Excel for data management and reporting.

• Demonstrable experience with Proof of Delivery (POD) processes.

• The ability to deal tactfully and effectively with a wide variety of people.

• Strong IT systems experience, including a sound knowledge of Microsoft applications.

Benefits:

Joining our client means becoming part of a team that truly values its employees. 

• Monday to Friday working hours, promoting a healthy work-life balance.

• Engaging Company Events to foster team spirit.

• Valuable Employee Discounts.

• Additional Annual Leave for each year of service, rewarding your loyalty.

• Matched employee/employer pension contribution, investing in your future.

• Life & death in service insurance for peace of mind.

• Access to Certified Training Courses for continuous career development and growth opportunities.

• A host of Additional Company Benefits.