Online Sales Associate

Key Responsibilities

• Accurately process and fulfill online orders, ensuring all customer and shipping details are complete and correct.
• Manage and regularly update product listings, pricing, and availability across online platforms.
• Provide responsive and professional customer support via Facebook, WhatsApp, Viber, Telegram, and other communication channels.
• Proactively reach out to potential B2B clients through Facebook, TikTok, and messaging apps to generate and convert leads.
• Coordinate closely with the warehouse/logistics team to ensure timely dispatch and delivery.
• Support promotional efforts, including content preparation, messaging, and customer follow-up during campaigns.
• Monitor and analyze online sales performance and report insights to management.
• Maintain sales records, track inquiries, and assist with administrative tasks related to online transactions.

Qualifications

• Proven 1-2 years experience in online or physical sales, online account management or customer service
• Identify and reach out to potential B2B clients through digital platforms, email, and online sales channels(Facebook, Tiktok, Whatsapp or Viber)
• Strong communication, persuasion, and negotiation skills.
• Familiarity with online sales platforms.
• Can do clerical works (printing, filing)
• Ability to work independently and meet deadlines.
• Customer-focused mindset with problem-solving abilities.
• Proficient in MS Office knowledge of inventory/order tracking systems is an advantage.
• Tech-savvy and comfortable with online communication tools (email, chat or calls).
• Can start immediately