Sales Return Order

A Sales Return Order job involves processing customer returns by documenting, inspecting, and organizing returned merchandise, coordinating with various departments like warehouse and accounting, managing inventory adjustments, and ensuring accurate record-keeping for refunds or exchanges. Key duties include verifying the condition of returned items, handling customer inquiries and complaints related to returns, maintaining an organized returns database, and ensuring compliance with company policies and procedures.

Key Responsibilities

-Process Returns: Handle incoming product returns by accurately processing paperwork and verifying product condition.

-Customer Communication: Address customer queries and concerns regarding returns or exchanges, providing excellent customer service.

-Inventory Management: Accurately record and update inventory levels for returned merchandise, ensuring it's returned to stock if usable.

-Documentation & Record Keeping: Prepare and manage documentation for returned goods and maintain a detailed database of all product returns.

-Quality Control: Inspect returned products to determine if they are damaged or non-saleable.

-Adherence to Policy: Ensure all returns and exchanges comply with the company's established policies and procedures.

Required Skills & Qualifications

-Communication Skills: Good written and verbal communication skills to interact effectively with customers and team members.

-Attention to Detail: High level of accuracy in recording data, verifying quantities, and managing documents.

-Organizational Skills: Strong ability to organize tasks, manage priorities, and maintain accurate records.

-Problem-Solving: Ability to identify and resolve issues related to returns and exchanges.

-Computer Proficiency: Basic computer skills, including familiarity with order processing systems and Microsoft Office.

-Customer Service: A customer-focused attitude to provide a positive experience for customers during the return process.

-Can start immediately