Sales Order Processor

The Sales Order Processor is responsible for managing customer orders from receipt to delivery, ensuring accuracy, efficiency, and timely processing. This role acts as a key liaison between the sales team, warehouse, and customers, maintaining smooth workflow and excellent customer service standards.

• Accurately input and process sales orders into the ERP or order management system.
• Review customer purchase orders for completeness and compliance with pricing, terms, and delivery schedules.
• Monitor order progress, ensuring timely fulfillment, shipment, and invoicing.
• Coordinate with warehouse, logistics, and production teams to confirm stock availability and delivery timelines.
• Handle customer queries and provide order updates or changes as needed.
• Work closely with the sales team to resolve any order-related issues or discrepancies.
• Maintain accurate and up-to-date customer records, pricing details, and product information.
• Generate order confirmations, invoices, and shipping documents as required.
• Support returns, credits, and backorders in line with company policies.
• Produce regular reports on order status, backlog, and performance metrics.

Qualifications:

• 1-3 years experience in a sales order processing, customer service, or administrative role

• Familiarity with ERP/order management systems (e.g., SAP, Oracle, Sage, NetSuite)

• Experience in B2B or manufacturing/distribution environments is an advantage

Skills:

• Excellent attention to detail and data entry accuracy

• Strong organizational and multitasking skills

• Good written and verbal communication skills