Broadband Technician

We are seeking a skilled and customer-focused Broadband Technician to join our technical team. The ideal candidate will be responsible for installing, maintaining, and repairing broadband internet services for residential and business customers. As a Broadband Technician, you will ensure reliable connectivity, provide technical support, and deliver excellent customer service while adhering to safety and quality standards.

Key Responsibilities

• Install and configure broadband internet, routers, modems, and related equipment.

• Troubleshoot and repair connectivity issues for customers on-site.

• Perform routine maintenance and upgrades to ensure optimal network performance.

• Test broadband lines, diagnose faults, and resolve technical problems.

• Educate customers on product usage, safety, and troubleshooting steps.

• Maintain accurate records of installations, repairs, and service calls.

• Ensure compliance with company policies, industry standards, and safety regulations.

• Collaborate with the technical support team for escalated issues.

Qualifications & Skills

• High school diploma or equivalent (Technical certifications preferred).

• Proven experience as a Broadband Technician, Cable Technician, or Internet Service Technician.

• Knowledge of broadband systems, networking, and telecommunications.

• Strong problem-solving and technical troubleshooting skills.

• Excellent communication and customer service abilities.

• Ability to work independently and manage time effectively.

• Willingness to work flexible hours, including evenings and weekends.

• Physical ability to climb poles, work in confined spaces, and lift heavy equipment.

Why Join Us?

• Opportunity to work with a leading broadband and telecommunications company.

• Hands-on technical experience with the latest broadband technologies.

• Competitive pay, overtime opportunities, and benefits package.

• Career growth and certification support.