Online Executive - Remote

Job Overview

We are seeking a highly motivated and detail-oriented Online Executive to manage and oversee our online business operations. The candidate will be responsible for handling customer inquiries, coordinating with teams, managing digital platforms, and ensuring smooth day-to-day online activities. The ideal candidate should have excellent communication skills, problem-solving abilities, and strong knowledge of online business management.

Key Responsibilities

• Manage daily online operations, including responding to customer queries and providing support.

• Handle social media, website, and online platforms to improve brand presence and engagement.

• Assist in online sales, lead generation, and client relationship management.

• Maintain and update records, databases, and reports for management review.

• Coordinate with internal teams to ensure smooth execution of online projects.

• Monitor competitors and market trends to suggest improvements in strategies.

• Support digital marketing campaigns and promotions.

• Ensure customer satisfaction by handling complaints and resolving issues promptly.

Requirements

• Education: Bachelors degree in Business Administration, Marketing, Management, or related field.

• Experience: 1 - 3 years of experience in online business operations, customer support, or digital marketing.

• Strong written and verbal communication skills.

• Proficiency in MS Office, CRM software, and online communication tools.

• Knowledge of social media management and e-commerce platforms (preferred).

• Ability to multitask, prioritize, and work independently in a remote environment.

• Strong organizational and problem-solving skills.

Preferred Skills

• Experience in online customer service or sales.

• Familiarity with SEO, online advertising, and digital marketing tools.

• Good understanding of online platforms (Facebook, LinkedIn, Instagram, Google Ads, etc.).

• Team player with leadership potential.