Assistant Manager – CRM (Customer relationship)

We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.

Key Responsibilities:

–Manage the end-to-end customer relationship process from booking to handover.

-Coordinate with sales, finance, projects, and legal teams to resolve customer queries.

-Handle customer documentation, agreement execution, and payment follow-ups.

-Ensure timely updates to customers regarding project progress and possession timelines.

-Address customer concerns and provide effective resolutions.

-Support in CRM data management and maintaining accurate records.

-Assist in planning and executing customer engagement initiatives.

-Generate reports and MIS for management review.

Desired Candidate Profile

-Bachelors degree in Business Administration or related field.

-Minimum 4–7 years of experience in CRM within a real estate developer firm (mandatory).

-Excellent communication and interpersonal skills.

-Strong organizational and problem-solving abilities.

-Proficiency in MS Office and CRM software.

-Ability to work under pressure and meet deadlines.