About the job Assistant Housekeeping Manager
The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the cleanliness, organization, and overall upkeep of guest rooms, public areas, and back-of-house spaces. This role supervises housekeeping staff, ensures quality standards are maintained, and contributes to the overall guest satisfaction and operational efficiency.
Key Responsibilities:
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Assist in managing daily housekeeping operations, including room cleaning, laundry, and public area maintenance.
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Supervise and motivate housekeeping staff, including room attendants, public area attendants, and laundry personnel.
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Conduct daily inspections of guest rooms and public areas to ensure cleanliness standards are met.
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Address guest requests and complaints promptly and professionally.
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Help create and manage staff schedules and monitor attendance and productivity.
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Ensure adherence to health, hygiene, and safety regulations.
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Assist in ordering, tracking, and managing housekeeping supplies and inventory.
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Provide training and development support to housekeeping team members.
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Collaborate with other departments (e.g., front office, maintenance) to ensure smooth operations.
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Support in maintaining departmental reports and documentation.
Requirements:
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Diploma or degree in Hospitality Management or a related field.
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24 years of housekeeping experience, with at least 1 year in a supervisory or assistant managerial role.
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Strong knowledge of housekeeping procedures, cleaning techniques, and sanitation standards.
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Excellent organizational, leadership, and communication skills.
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Proficiency in housekeeping management systems and MS Office.
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Ability to work flexible hours, including weekends and holidays.
Preferred Qualifications:
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Experience in a 4-star or 5-star hotel or resort environment.
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Certification in housekeeping operations or hospitality management.
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Familiarity with inventory and cost control procedures.